FAQ

1) Do you ship to my country?
2) What are the shipping charges?
3) How long does the shipping take? / What is the estimated shipping time?
4) Can I request for express shipping?
5) I have just made a purchase. Have my order been shipped? What is my tracking number?
6) I have not received my items after the estimated shipping time.


1) Do you ship to my country?

We ship worldwide at the same shipping charges. The shipping charges can be found by clicking here

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2) What are the shipping charges?

The shipping charges can be found by clicking here

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3) How long does the shipping take? / What is the estimated shipping time?

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As we ship our items from Asia by standard airmail, the estimated usual shipping length is as follows:

USA: within 3 working weeks
Europe: within 3 working weeks
Australia: within 2 working weeks
Asia: within 1 working week
Other countries: within 3 working weeks

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4) Can I request for express shipping?

Additional charges will be required for express shipping. Depending on your location, the express shipping takes between 1 to 2 working days to reach you. The charges for express shipping vary depending on the volume of your order. For more information on the additional charges, please contact us via our enquiry form by clicking here

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5) I have just made a purchase. Have my order been shipped? What is my tracking number?

If you have made a purchase, your items will be shipped out to you within 2 working days unless otherwise notified. A notification with your tracking number will be emailed to you after your items have been sent. If you have not received the notification after 4 working days of your purchase, please contact us via our enquiry form by clicking here

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6) I have not received my items after the estimated shipping time.

If you have not received your order after the estimated shipping time listed in question number 3, you may want to check if your residence has received a notification from your local Post Office notifying you of an attempted delivery. If you have received the notification, do arrange for a redelivery or pick up at your Post Office at the soonest possible time. $3.99 Anime Shop will not be able to subsidize reshipping charges should the items be returned to us due to the failure of the items to be claimed.

If you did not receive any correspondence from your Post Office, please contact us via our enquiry form by clicking here.

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